Fred Fred.Mobility - Items Not Scanning

TROUBLESHOOTING FRED MOBILITY
25
ITEMS NOT SCANNING
Problems with scanning maybe caused by some of the following issues:
 The item does not have a barcode to scan.
 The item is listed in an invoice to be received but now has new Alias/Barcode.
 There is no existing item stockcard in NUHQ.
(i.e. item is new and was ordered over the phone).
 The item was not found.
Item does not have a barcode to scan
To print a label:
1. Login to NUHQ.
2. Search for the item via Inventory > Items.
3. Open the Item Stockcard.
4. Print a Label via the Item Stockcard toolbar.
Item is listed in an invoice to be
received but now has new
Alias/Barcode
To add an Alias/Barcode:
1. Login to NUHQ.
2. Search for the item via Inventory > Items.
3. Open the Item Stockcard.
4. Add the new Alias (barcode) to the item
stockcard.
5. Click [Save and Close].
No existing item stockcard in NUHQ
To create a stockcard:
1. Login to NUHQ.
2. Create an Item Stockcard from:
 Inventory > Create Item Wizard
-or-
 Ordering
Wrong item has been delivered in the
order
N/A – based on your store procedure.
Item was not found
Some barcodes may not read correctly due to
zeros at the start or end of the barcode.
To search for items:
In NUHQ, go to Inventory and then search items
based on item description.
 If item is found, open the item stockcard
and add the new
item barcode .
- or -
 If the item is not found, create a new item
via Create Item Wizard.
TIP! Make sure you are searching "All" items
not only active items.