Problems Getting Sensor Data
Display What It May Mean What To Do
Data Transfer
Error
The Reader is not
held close enough
or long enough to
the Sensor.
Hold the Reader within
1.5 inches (4 cm) of the
Sensor for up to 5 seconds.
New Sensor
Found
The Sensor was
never started.
If you would like to begin
using this Sensor, touch Yes.
Communication
Error
The Reader
was unable to
communicate with
the Sensor.
Hold the Reader within
1.5 inches (4 cm) of the
Sensor.
Note: You may need to
move away from potential
sources of electromagnetic
interference.
Display What It May Mean What To Do
Sensor Starting The Sensor has
not completed
starting.
Wait for the reminder to
check Sensor status. This
will take approximately 2
minutes.
No Data
Available
There is no data
available to
download.
Sensor data is usually
available for download
80 minutes after a Sensor
was started. Try again after
this time.
Sensor Error There is no data
available from
this Sensor. The
Sensor may not
be working.
If the Sensor was recently
applied, wait 1 hour and try
again. If this doesn’t work,
contact Customer Service.
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ART26944_rev-C_manual.indd 34-35 9/23/16 9:19 AM
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