Assistance from AVM Support
FRITZ!Box Fon – 7 Information, Updates and Support 57
7.3 Assistance from AVM Support
Please take advantage of the information sources described
above before contacting AVM support.
AVM’s Support team is at your service with direct help when
problems arise, during installation, the initial configuration
and your first steps in operating the FRITZ!Box Fon.
The support desk can be reached by e-mail or by fax. AVM
Support then will contact you to assist in solving your prob-
lem. You will receive an e-mail or a fax.
Support by E-mail
Support requests can be sent to AVM by e-mail. Please use
the AVM Support request form at:
www.avm.de/en/support
Select the product for which you require technical support.
Fill out the form and send it to AVM Support by clicking the
“Send” button.
Support by Fax
If necessary, you can reach FRITZ!Box Fon Support at the fax
number:
+49 (0)30 / 39 97 62 66
Your fax should contain the following information:
z An e-mail address or fax number at which you can be
reached.
z Your name and address.
z Your “Serial Number”: This number is printed on the un-
derside of your device. Support staff will always check
this number to ensure that you are a registered user.
z Which operating system are you using (e.g.,
Windows XP or Windows 98?)
z Is FRITZ!Box Fon connected using the USB cable or the
network cable?
FRITZ!Box_Fon-e.book Seite 57 Donnerstag, 4. November 2004 2:08 14
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