10
Manageable Features and Services ....................................................................412
15 Maintenance............................................................................................................419
Replacing Consumables ..........................................................................................420
Replacing the Toner Cartridge.............................................................................422
Replacing Drum Cartridge (for customers having a spot maintenance contract) 423
Replacing the Staple Cartridge (For B-Finisher)..................................................426
Replacing the Stamp Cartridge............................................................................428
Cleaning the Machine...............................................................................................430
Cleaning the Exterior ...........................................................................................430
Cleaning the Document Cover and Document Glass ..........................................430
Cleaning the Film and Constant Velocity Transport Glass ..................................431
Cleaning the Document Feeder Roller ................................................................432
Printing a Report/List................................................................................................433
16 Problem Solving .....................................................................................................435
Troubleshooting........................................................................................................436
Machine Trouble.......................................................................................................438
Image Quality Trouble ..............................................................................................443
Trouble during Copying ............................................................................................448
Unable to Copy....................................................................................................448
The Copy Result is Not What was Expected .......................................................448
Trouble during Printing .............................................................................................452
Unable to Print .....................................................................................................452
The Print Result is Not What was Expected ........................................................453
Trouble during Faxing ..............................................................................................455
Sending Problems ...............................................................................................455
Receiving Problems.............................................................................................456
Trouble during Scanning ..........................................................................................459
Unable to Scan with the Machine ........................................................................459
Unable to Import Scanned Documents to the Computer .....................................459
Unable to Send a Scanned Document over the Network (FTP/SMB) .................460
Unable to Send E-mail.........................................................................................461
The Image is not What was Expected .................................................................461
Error Code................................................................................................................464
Other Errors .........................................................................................................518
Paper Jams ..............................................................................................................519
Paper Jams in the Top Left Cover A....................................................................520
Paper Jam in the Bottom Left Cover B ................................................................523
Paper Jams in the Bottom Left Cover C ..............................................................524
Paper Jams in the Top Cover E...........................................................................525
Paper Jams in the Duplex Kit ..............................................................................526
Paper Jams in the Trays 1 to 4............................................................................527
Paper Jams in the Tandem Tray Module.............................................................527
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