Error Code
499
Problem Solving
16
027-761
O [Cause] An on-demand print job was sent to the machine using the
remote access feature, but the time interval of receiving
the print job and starting the print processing exceeded the
time limit specified on the machine.
[Remedy] When multiple documents are to be printed, reduce the
number of documents, and then try again. If the error
persists, go to the system administration mode, and then
select [System Settings] > [System Settings] > [Common
Settings] > [Machine Clock/Timers] > [On-Demand Print
Duration], and specify a larger value or "0".
Note • When on-demand printing is performed using the remote
access feature, the print processing time has a limit. If many
documents are to be printed or if print processing takes time,
therefore, a timeout may occur before all the data are received.
To clear this problem, change the time limit value according to
the document volume and type. If the error persists, contact our
Customer Support Center.
027-772
O [Cause] An error occurred during communication with the SMTP
server.
[Remedy] Use ASCII characters to modify the host name that has
been specified under [System Settings] > [Network
Settings] > [Machine’s E-mail Address/Host Name]. If the
error persists, check with your network administrator
whether the SMTP server supports the HELO command.
027-773
O [Cause] An error occurred during communication with the SMTP
server.
[Remedy] Wait for a while, and try again.
027-774
O [Cause] The specified e-mail address contains unsupported
characters.
[Remedy] Specify the e-mail address using ASCII characters.
027-775
O [Cause] Too many destination addresses have been specified.
[Remedy] Reduce the number of destination addresses. If the error
persists, check with your network administrator whether
the SMTP server supports the EHLO command.
027-776
O [Cause] An error occurred during communication with the SMTP
server.
[Remedy] Use ASCII characters to modify the host name that has
been specified under [System Settings] > [Network
Settings] > [Machine’s E-mail Address/Host Name]. If the
error persists, check with your network administrator
whether the SMTP server supports the EHLO command.
027-777
O [Cause] The destination SMTP server does not support SMTP-
AUTH.
[Remedy] Set [E-mail Send Authentication] to [Off] under [System
Settings] > [Network Settings] > [Outgoing/Incoming E-
mail Settings] > [SMTP Server Settings].
Error Code
Category
Cause and Remedy
CPFSMO
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.
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