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Error and maintenance messages A
The most common error and maintenance messages are shown below.
If you need more help, the Fuji Xerox offers the latest FAQs and troubleshooting tips:
Visit us at http://www.fujixeroxprinters.com/
.
Error Message Cause Action
Cartridge Error
Put the Toner 
Cartridge back 
in.
The toner cartridge is not 
installed correctly.
Put the toner cartridge firmly into the drum unit, 
and then put is back in the machine.
Verify you are using a genuine 
Fuji Xerox toner cartridge.
Use only a genuine Fuji Xerox Original drum 
unit and genuine Fuji Xerox Original toner 
cartridge.
Comm.Error Poor telephone line quality 
caused a communication error.
Try sending the fax again.
Disconnected The other person or other 
person’s fax machine stopped 
the call.
Try to send or receive again.
Document Jam The document was not 
inserted or fed correctly, or the 
document scanned from the 
ADF was too long.
Pull the jammed paper out of the ADF unit. 
(DocuPrint M115 f/M115 fs)
Drum End Soon
Replace Drum
It is time to replace the drum 
unit.
The drum unit counter was not 
reset when a new drum was 
installed.
Replace the drum unit or reset the drum unit 
counter when a new drum is installed. (See the 
instructions that are supplied with the new 
drum unit.)
Out of Memory The machine’s memory is full. Fax sending or copy operation in process
Do one of the following:
 Press Start to send or copy the scanned 
pages.
 Press Stop/Exit and wait until the other 
operations in progress finish, and then try 
again.
Print operation in process
 Press Stop/Exit. The machine will cancel 
the print job and clear it from the memory.
 Lower the print quality.
(See Software User’s Guide: Printing (for 
Windows
®
) or Printing and Faxing (for 
Macintosh))