7.2 Troubleshooting Checklist
ScanSnap S510 Operator's Guide 219
Troubleshooting
7
Scanning does not start. Is the USB cable
connected correctly?
Connect the USB cable correctly.
(When a hub is used, check the
hub’s power supply.)
Does the LED light
blink continuously?
Disconnect and then re-connect the
Power cable.
(* Wait at least 5 seconds before
reconnecting the Power cable)
Is ScanSnap Manager
started?
(If ScanSnap Manager is
started up successfully, the
ScanSnap Manager icon
appears on the
taskbar.)
If the ScanSnap Manager icon is not
displayed, select [Start]
[All
Programs]
[SnanSnap Manager]
[ScanSnap Manager] to start
ScanSnap Manager.
Is ScanSnap Manager
running properly?
(If ScanSnap Manager is
not running properly, the
ScanSnap Manager icon in
the taskbar is displayed as
.)
Do the following:
1. Perform "Scan for hardware
changes" or "Refresh" from
Device Manager. (*1) If the situa-
tion does not improve, perform
step 2.
2. Update the ScanSnap driver.
In the Device Manager window,
right click on "ScanSnap S510",
and from the pop-up menu,
select [Update Driver]. If this
does not improve the situation,
perform step 3.
3. Disconnect and re-connect the
AC cable and the AC adapter
(Wait at least 5 seconds before
turning on the power again.). If
this does not improve the situa-
tion, perform step 4.
4. If an USB hub is used, directly
connect ScanSnap to your PC. If
this does not improve the situa-
tion, perform step 5.
5. If your PC has multiple USB
ports, connect ScanSnap with
another port. If this does not
improve the situation, perform
step 6.
6. Restart your PC.
If none of the above operations
resolve the problem, uninstall and
re-install ScanSnap Manager. (*2)
Is the "ScanSnap Manager
- Scan and Save Settings"
window still displayed?
Close the "ScanSnap Manager
Scan and Save Settings" window,
and scan the document.
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