Fujitsu PRIMERGY - Before Contacting Us

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4.3BeforeContactingUs
Whenaproblemcannotberesolvedbyfollowingthesecheckpoints,contactthesales
outletwhereyoupurchasedtheproduct.Toensurequicksupport,makealistofthe
followingitems:
− Detailedinformationaboutthefailureandyouractionsimmediatelybefore
thefailure
− ModelandtypeoftheSERVER
− TypesofcardsinstalledintheSERVERandthesettingsforeachcard
− Productnameandversionandlevelofoperatingsystem
− Versionandlevelofthedevicedriverused
− Modificationstohardwareandsoftwareyoupurchased