74
EN
PLAYBACK
GENERAL
TV aspect ratio does not match your
TV screen.
• Check “TV Aspect” setting. (See page 59.)
• A different aspect ratio will be used when the aspect ratio specified by the disc
is not supported by this unit.
Playback picture is distorted.
Colour of the picture is abnormal.
• During fast forward or fast reverse, playback picture may be distorted. This is
not a malfunction.
• Connect to TV directly. When you connect this unit with the television via VHS
or other devices, the picture may be distorted due to the copy-protection signal.
• Check if the cables are damaged.
• Keep away the device which may cause electrical disturbances, such as a
cellular phone.
There is no sound, or no subtitle. • Turn on all connected devices.
• Check if the external input channel is set correctly.
• Check if the connections are made securely and correctly.
• If using the HDMI connection, sound is not output when “HDMI Audio Out” is set
to “Off”.
• Check the RCA audio cable connection. If you are using HDMI-DVI conversion
cable, you must connect the RCA audio cables, too.
• If using the HDMI connection, check whether the output format of this unit
(HDMI FORMAT) matches the supported input format of other connected
device.
HDD / DISC
Playback does not start from the
beginning.
• Resume function may be activated. Refer to page 46 to cancel the resume
point.
HDD
HDD playback suddenly stops. • When disc recording finishes during HDD playback, the unit will stop the HDD
playback, and start writing data on to the disc. This is not a malfunction.
DISC
Playback cannot be performed. • Check if the playable disc is inserted.
• Check if the disc is loaded correctly with the labelled side facing up.
• Check if the disc has the correct region code. B for BD-video, and 2 or ALL for
DVD-video.
• Discs made on other devices or on personal computers cannot be played back
on this unit unless it is finalised on the device.
• Even if it is finalised, the performance of those discs are not guaranteed on this
unit.
• The disc may be dirty or flawed. Clean the disc.
• Check if all the connections are made correctly.
• Check “Parental” setting. (See page 68.)
• Playback of a disc is prohibited from 2 minutes before the programmed start
time of a timer recording when the recording media is Blu-ray Disc™/DVD.
There is no sound, or no subtitle. • Check if all the connections are made correctly.
• Check if the “Audio” is set correctly. (See pages 60-61.)
• There is a possibility that the selected subtitle language is not supported by the
disc.
Digital audio setting cannot be
changed to main audio (L), sub
audio (R) or combination of both.
• If the audio source is in the Dolby Digital format, set “Dolby D/Dolby D+/
Dolby TrueHD” setting to “PCM” in the “Audio” menu. (See page 61.)
Audio language or the subtitle
language of the Blu-ray Disc™/DVD
cannot be changed.
• Multilingual subtitles are not supported by the disc.
• Some audio languages or the subtitle languages can be changed only from the
disc menu. Please refer to the disc’s manual.
Angles cannot be changed. • Even though the multi-angle feature is supported by the disc, that does not
mean all the scenes are shot from multi-angles. Changing angles is available
only for those scenes shot from the multi-angle.
The disc cannot be played back on
other player even though it is
finalised properly.
• Some players do not play back the disc made on other recorder. Refer to the
manual of the unit.
Symptom Remedy
E4V21ED_EN.book Page 74 Friday, June 3, 2011 2:07 PM
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