Beforeyoucall for service...
Troubleshooting tips
Possible Causes What ToDo
Scratches(mayappear
as cracks)oncooktop
glasssurface
Incorrect clem_hlg
methods being used.
Cookware with rough bottoms
being used or coarse particles
(salt or sand) were between
the cookware mid the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
• Scratches are not remo_al)le. Tim scratches will
beconm less _isible in time as a result of cleaning.
• To axoid scratches, use tile recommended cleaning
i)rocedures. Make s/Ire bottoIns of cookware are clean
betore rise, and t/se cookware with slnooth bottoins.
Areas of discoloration Food spillovers not cleaned • See the Cleaning the glass cooktop section.
on the glass cooktop before next use.
surface
Hot surface on a model • This is normal. Tile surtace ma) appear discolored
with a light-colored cooktop, when it is hot. This is temporary and will disappear
as the glass cools.
Plastic melted Hot cooktop came into
to the glass cooktop contact with plastic placed
surface on the hot cooktop.
• See the Glass surface- potential for permanent
damage section in tile Cleaning the glass cooktop
surface section.
Htting (or indentation)Hot sugar mixture spilled
of the cooktop on the cooktop.
• Call a qualified technician for replacement.
4O
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