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Used Vehicle/Digital Key
Maintenance
Purchasing used vehicle
If any of the digital key devices (smart
phone key, card key) are registered in
the vehicle, the message ‘Digital key(s)
active’ will appear on the instrument
cluster once when the vehicle is turned
on after unlocking the vehicle door.
When purchasing a used car, be sure to
check the message and delete the smart
phone key and card key registered by
the previous user. Please let us know
the purchase of a used vehicle through
Genesis Customer Care. Check whether
the card key that came with the used
vehicle operates properly. If the card key
does not work properly, delete the card
key and register the smart phone key,
and then re-register the card key.
Digital Key Maintenance
If you need to have your Digital Key
System repaired or replaced, the
registered smart key/card key can be
deleted. In this case, you should delete
the digital key on the smart phone and
re-register the key.
Limitations of the System
ś Genesis Digital Key App on the smart
phone and card key may not work if
any of the following occurs:
- The Digital Key App in the smart
phone is deleted (reinstall the app)
- Account log information of Genesis
Digital Key App is expired (required
to re-log in)
- When you try to log in from
another smart phone instead of the
registered smart phone with same
user account
- Smart phone rooting or app
hacking is detected
- Smart phone battery or the vehicle
battery is discharged
- Smart phone’s screen is off or
locked
- NFC or Bluetooth is turned off in the
smart phone settings
- Smart phone’s mobile network
setting is off or airplane mode is
activated
- A credit card is overlapped in the
back of your smart phone, or metal
or thick smart phone case is used
- Using the card key with other cards,
or using it in a wallet or card holder
- There is electronic interference by
other vehicles, objects, etc.
ś The vehicle may not be controlled
by the smart phone if any of the
following occurs:
- Basic and necessary functions of
the smart phone are operating
(general call, urgent call, audio or
NFC payment)
- Using wireless earphone
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