Error Possible Causes Actions
Error 2 Lid Open
· If the lid opens while spinning or has any trouble in the lid sensor, this
message may come up.
· Remove the dirt at the lid latch and close the lid completely. Check the lid
closing status on the display window.
· If the error message does not disappear, please contact GENESPEED
®
Field
Service Engineer.
Error 3 Motor Overheating
· If the motor is overheated, this message may come up.
· Keep off the power supply for an hour, and turn on the power to check up the
instrument.
· If the error message does not disappear, please contact GENESPEED
®
Field
Service Engineer.
Error 4 Low Voltage
· If the power input (V/Hz) is at least 10% lower than the recommended power,
this message may come up.
· Turn off the power supply and check the voltage of the Power supply (V/Hz).
· Use AVR to provide proper power.
Error 5 High Voltage
· If the power input (V/Hz) is at least 10% higher than the recommended, this
message may come up.
· Turn off the power supply and check the voltage of the Power supply (V/Hz).
· Use AVR to provide proper power.
Error 6 Overspeed
· If the instrument spins faster than allowed (1,000rpm higher than the set
speed), it may cause overload to motor capacity or any trouble in the output of
motor.
· Turn off and on the power supply to check up the instrument.
· If the error message does not disappear, Please contact GENESPEED
®
Field
Service Engineer.
Error 7 System
· If the installed software has any bugs, this message may come up.
· Contact a Service Engineer of your local GENESPEED
®
’s partnerand get
the rmware upgrade. Wire disconnection or tuning of the instrument must be
performed only by a Service Engineer authorized by Gene Company Limited.
Error 8 Imbalance
· Check the balance status of the samples in the rotor (please refer to [3.3
Positioning of Sample Tubes]) and turn off and on the instrument to check the
status.
· If the error message does not disappear, please contact GENESPEED
®
Field
Service Engineer..
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