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Template Go, Version 1, 01.07.2014 / ModuleVersion 1.0
Questions and answers
Gigaset E370A / LUG UK-IE en / A31008-M2841-L101-1-7619 / FAQs.fm / 9/14/17
Appendix
Questions and answers
Possible solutions are available online at www.gigaset.com/service
Troubleshooting
The display is blank.
• The handset is not activated. Press and hold
• The battery is empty. Charge the battery or replace it
"No Base" flashes on the display.
• The handset is outside the range of the base station. Move the handset closer to the base station
• The base is not activated. Check the base station power adapter
• The base station's range is reduced because Maximum Range is deactivated.
¥ Activate Maximum Range or reduce the distance between the handset and base station
"Please register handset" flashes on the display.
• The handset has not yet been registered or was de-registered due to the registration of an additional hand-
set (more than 6 DECT registrations). Re-register the handset
The handset does not ring.
• The ringtone is deactivated. Activate ringtone
• Call forwarding is set. Deactivate call forwarding
• The phone does not ring if the caller has withheld his number.
¥ Activate the ringtone for anonymous calls.
• The phone does not ring during a specific period or for certain numbers.
¥ Check the time control for external calls
No ringtone/dial tone from the fixed line network.
• Incorrect phone cable. Please always use the phone cable supplied or ensure that the pin connections
are correct when purchasing from a retailer.
The connection always terminates after approx. 30 seconds.
• A repeater (earlier than Version 2.0) has been activated or deactivated. Switch the handset off and back
on again.
Error tone sounds after system PIN prompt.
• You have entered the wrong system PIN. Repeat the process, reset the system PIN to 0000 if required
Forgotten system PIN.
¥ Reset the system PIN to 0000
The other party cannot hear you.
• The handset is "muted". Activate the microphone again
Some of the network services d
o not work as specified.
• Features are not enabled. Contact the network provider for details.
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