• The FlexPay EPP 2.1 will not fit into the bezel/POD intended for FlexPay EPP 1.3. If
you have the FlexPay EPP 1.3 and want to upgrade to FlexPay EPP 2.1, then you
must upgrade your bezel/POD.
• The FlexPay EPP 1.3 will fit in the bezel/POD intended for FlexPay EPP 2.1.
• You do not have to download software to the CRIND devices from the POS unless
you change the CRIND firmware or software.
• If you are using the non-standalone cable to map FlexPay EPP 2.1 then you must
perform a warmstart after you plug in the cable and after you remove the cable from
the FlexPay EPP.
• The FlexPay EPP 2.1 mapping tool modifier is “Keymap_1002”.
IMPORTANT INFORMATION
Start-up and Service Troubleshooting Communication Issues
Page 62 MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011
Troubleshooting Communication Issues
FlexPay EPP Mapping Tool Issues
The old keypad is mapped with one or more of the following keys: Yes,
No, Help, and Cancel. When you select one of these keys on the “New
Pad-EPP” and select the “Mapping To” list of options, the only option
available is “Remove Mapping”
To troubleshoot this problem, proceed as follows:
1 Click Config on the Key Map Loader window. The Config window appears.
2 Deselect the “Auto Mapping” check box.
Encore 500 Series and Eclipse Dispensers
The key does not work as labeled on the FlexPay EPP or the Auxiliary
keypad
To troubleshoot this problem, proceed as follows:
1 Check the key mapping. In most cases, it would have been mapped incorrectly and has to be
remapped.
2 Ensure that the CRIND has been purged or coldstarted.
3 Ensure that the POS has been programmed with the appropriate mapping that matches the old
keypad mapping.
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