GILBARCO VEEDER-ROOT FlexPay Encrypting PIN Pad User Manual

Start-up and Service Troubleshooting Flowcharts
Page 68 MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011
Figure 3-61: Troubleshooting Flowchart - 2
Yes
“Debit Not
Working” - Step 2
Press the
Clear key on
FlexPay EPP
If an Encore
500 series
dispenser
Did you receive
a beep
Yes
Swipe
Diagnostics
Card
If dispenser is
Encore 300 or
The
Advantage
Series
Review
System Health
Report
Does it show a
SmartPad
Tamper?
No
Unplug Aux.
keypad and Press
0 - 9, Enter, and
Clear keys on FlexPay
EPP
Do you receive a
beep after pressing
each key?
No
Yes
Do you
receive a beep
after pressing
each key?
Yes
Replace Aux.
keypad and
retest Debit
Complete WRMA Part Card,
attach to bad FlexPay EPP
and replace FlexPay EPP
Ensure that the
issue is not a
broken beeper!
No
Warm start
dispenser
Press 0 - 9, Enter, and
Clear keys on FlexPay
EPP
Did any key
beep when
pressed?
Complete WRMA Part Card,
attach to bad FlexPay EPP
and replace FlexPay EPP
No
Yes
“Debit Not Working”
Step 3
No
Yes

GILBARCO VEEDER-ROOT FlexPay Encrypting PIN Pad Specifications

General

Brand	GILBARCO VEEDER-ROOT
Model	FlexPay Encrypting PIN Pad
Category	Cash Counter
Language	English