GILBARCO VEEDER-ROOT FlexPay Encrypting PIN Pad User Manual

Start-up and Service Troubleshooting Flowcharts
Page 74 MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011
Figure 3-67: Troubleshooting Flowchart - 8
Do mappable
keys on opposite
side work?
BEGIN
Mappable keys on
FlexPay EPP and Aux.
keypad do not function
properly
No
Mappable keys. For
example, Yes, No,
Cancel, Help, Pay
Outside Debit, Pay
Outside Credit, and so on
When pressing
mappable keys you get
a beep with no function,
or incorrect function
Mappable keys do
not work
Yes
Use mapping tool clone
function to pull map
from good FlexPay EPP
No
Re-map PIN Pads
Push map from good
FlexPay EPP into
FlexPay EPP that is not
working
Do mappable
keys work
now?
Unplug Aux.
keypad and try
again
Retest Debit
Yes
Do mappable
keys on
FlexPay EPP
work now?
Complete WRMA Part
Card, attach to bad
FlexPay EPP and
replace FlexPay EPP
No
Yes
Replace Aux.
keypad
Retest Debit
Retest Debit

GILBARCO VEEDER-ROOT FlexPay Encrypting PIN Pad Specifications

General

Brand	GILBARCO VEEDER-ROOT
Model	FlexPay Encrypting PIN Pad
Category	Cash Counter
Language	English