GXE502X User Manual 11/2/2009
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Modify: Click the Modify button to the right of the voice menu to select the auto-attendant/IVR to
be modified. This will load the Modify Voice Menu page which allows users to re-configure the
auto-attendant or IVR (Interactive Voice Response System)
Delete: To remove a voice menu: Click the Delete button on the far right of the voice menu you
wish to delete. Users will be prompted for confirmation via a dialog box; click OK to confirm or
Cancel to go back.
- Playing Rules Configuration:
Playing Rules can be configured to dictate which auto-attendant is played based on user defined time
and date conditions. The Playing Rules section displays all configured Voice Menu playing rules, and
allows the following actions to be performed:
Add Voice Menu in Play Rule: Clicking the Add Voice Menu in Play Rule button will display
a new row which will allow users to configure the time conditions required to play a specific
auto-attendant Voice Menu:
o Voice Menu: This field lets users select the name of the auto-attendant voice menu that
they wish to play from a drop-down box. These menus have to be created first under the
Voice menu section of the Auto-attendant. For example the user could have created
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