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Cooling system failure
Symptom
The temperature of the firewall is higher than the normal operating temperature (45°C or 113°F).
Solution
To solve the issue:
1. Verify that the fans are operating correctly.
2. Verify that the operating environment of the firewall has good ventilation.
3. If the temperature of the firewall exceeds 60°C (140°F), the following alarm information appears
on the configuration terminal:
%Jun 27 11:34:39:949 2017 H3C DRVMSG/3/Temp2High:Temperature Point 0/0 Too High.
%Jun 27 11:34:42:557 2017 H3C DEV/4/BOARD TEMP TOOHIGH:
Board temperature is too high on Chassis 0 Slot 0, type is RPU.
4. Use the display environment command to examine whether the temperature of the firewall
keeps rising. If the temperature exceeds 90°C (194°F), power off the firewall immediately and
contact your local sales agent.
5. If the issue persists, contact your local sales agent.
Software loading failure
Symptom
Software loading fails and the system runs the software of the previous version.
Solution
To solve the issue:
1. Verify that the physical ports are correctly connected.
2. Verify that no parameter is configured incorrectly during the loading process. You can examine
the software loading process displayed on the HyperTerminal for configuration errors. The
following errors can lead to software loading failure.
{ When XMODEM is used to load software, a baud rate other than 9600 bps is selected, but
the baud rate for the HyperTerminal is not reset.
{ When TFTP is used to load software, an incorrect IP address, software name, or TFTP
serve path is configured.
{ When FTP is used to load software, an incorrect IP address, software name, username, or
password is entered.
3. If the issue persists, contact your local sales agent.
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