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Section 12 Warranty and Exclusions
Coverage of BioTector Warranty
The BioTector comes with a standard 1 year warranty for agreed applications. The BioTector warranty is
against manufacturing defects only. The warranty does not cover service/consumable items and
consequential damage.
Validity of Warranty
For the warranty to be valid, regular 6
th
Month servicing must be carried out using the Service Kit supplied by
the manufacturer. The recommendations on Maintenance and Service given in the manual should, as a
general rule, be followed. However, service needs will vary from site to site and difficult applications may
require additional service checks and/or service items not normally supplied with the BioTector Service Kit.
Exclusions
The following standard service items are not covered under the BioTector warranty:
• EMPP tubing
• Peristaltic pumps if the lifetime of the DC motor has been exceeded.
• PP Y connectors
• Filter mats in fan and vent housing
• Viton tubing in ozone generator
• Catalyst in ozone destructor
• CO
2
filter
• Reactor Valve
• Exhaust Valve
• Diaphragm in Mixer Reactor
• 50 micron filters used in acid and base reagents
Limitations
The manufacturer liability with respect to certain moving parts (e.g. peristaltic pumps, rotary valve, sample
valve) will be limited to the manufacturer's specified lifetimes.
Agreed Applications
It is important that the Pre-Installation Questionnaire be filled in for each new application as the manufacturer
cannot guarantee the BioTector without knowing what chemicals/substances it is being exposed to.
Procedure for Warranty Repair/Replacement
Prior to returning any item under warranty, a Returned Merchandise Authorization (R.M.A.) number must first
be requested from the manufacturer. The R.M.A. number must be quoted on all correspondence.
Shipping Costs
The cost of transporting the parts to be repaired or replaced under warranty from the end-user to the
manufacturer shall be borne by the end-user. The transport costs from the manufacturer back to the
distributor shall be borne by the manufacturer.
Method of delivery shall be at the sender’s discretion. The manufacturer will use the lowest cost service
(including regular post) available. If the distributor requires goods returned on an urgent basis, the distributor
may nominate his preferred means of transport but shall then be liable for shipping costs.
BioTector Software
BioTector analyzers operate using BioTector proprietary software “BioTector OS3” (BioTector Operating
System 3). This software and all associated copyright is the sole property of BioTector Analytical Systems
Ltd. Purchase of the BioTector analyzer licenses the user to use the BioTector OS3 software as configured
and for the purpose of operating the BioTector during the life of the analyzer.
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