HID FARGO HDP 6600 - 6.2.3 Troubleshooting the printer error message table

6.2.3 Troubleshooting the printer error message table
Printer Error Message Cause Solution
See Manual
Fail To Initialize
A general printer error has occurred. Press Cancelon the printer or click
Cancel Printfrom the HID Printer Status
Monitor.
Card Not Found The printer is unable to find the card. Check the printer for the card or other
obstruction. Remove the obstruction. To
cancel the print, press Cancelon the printer
display or click Cancel Printfrom the HID
Printer Status Monitor.
Unable to Feed The printer is unable to feed a card from the
card cartridge.
Ensure that cards are available and loaded
correctly, press Resumeon the printer
display to continue printing.
To cancel the print, press Cancelon the
printer display or click Cancel Printfrom the
HID Printer Status Monitor.
Card Jam
Card Jam: Smart Card
Multiple Feed
Check Film/Card
A card has become jammed in the printer. Open the printer front cover and remove the
print ribbon and film cartridges.
Clear any cards in the printer by pressing the
Forwardand/or Backbuttons on the printer
display.
Re-insert the ribbon and close the printer
front cover.
Press Resumeon the printer display to
continue printing.
To cancel the print, press Cancelon the
printer display or click Cancel Printfrom the
HID Printer Status Monitor.
Head Resistance Printhead resistance out of range. Verify that the head resistance stamped on
print head matches value stored in EEPROM.
Press Cancelon the printer display.
Ribbon Temp Error The ambient temperature of the printer is
out of range.
OR
Sensor failure.
Press Cancelto cancel job. Allow the printer
to cool and cycle the power to reboot.
PLT-02931, A.4 118 November 2021
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Trusted Identities
FARGO® HDP®6600 High Definition Card Printer/Encoder
User Guide