SECTION 6: TROUBLESHOOTING
The CLSS Pathway sends events from a panel to a specified Central Monitoring Station per the settings in CLSS Site Manager and
CLSS App.
6.1 CONNECTION TROUBLES
Resolved Status Indication: The Communicator LED starts flashing. Continuous ON indicates a good connection.
LED Status Possible Causes Corrective Actions
Off
The communicator is not
connected to the panel.
Ensure that the wirings are as per
the wiring diagrams.
The panel is not supplying power. Measure the AUX output of the
panel.
The communicator device is
damaged.
Replace with an undamaged
communicator.
Flashing Slow
Trying to establish connection. Reposition the antenna.
No cellular signal available.
Flashing Every
5 Seconds
Low signal connectivity Reposition the antenna.
6.2 LAN NETWORK TROUBLE
Resolved Status Indication: The RJ45 connector’s flashing LED indicates data transfer. Continuous ON indicates a good
connection with the panel and router.
LED
Color
LED
Status
Possible Causes Corrective Actions
Yellow OFF The LAN cable is not
plugged into the
communicator.
Ensure that the wirings are as per the wiring
diagrams.
Measure the AUX output of the panel.
Replace with an undamaged communicator.
Green
OFF
The router is not
providing an IP via
DHCP.
Check your DHCP server settings if DHCP is in
use.
There is no Internet
access.
Use another device in the same network and
check your router settings.
6.3 EVENT TROUBLES
Resolved Status Indication: The RJ45 connector’s flashing LED indicates data transfer. The Connected Life Safety Services App as
well as CLSS Site Manager start receiving events.
Honeywell Connected Life Safety Services | Honeywell Connected Life Safety Services
Installation and Operation Manual | REV. B
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Wednesday, February 28, 2024
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