Chapter 5 — Troubleshoot the Printer
114 PD43 and PD43c Commercial Printer User Manual
The printer is connected to my PC
using a virtual COM port, and
printing stops. But, there are no
errors to indicate that something
is wrong.
Make sure that bidirectional support is
disabled. From the printer properties
dialog box, click the Ports tab, and then
clear the Enable bidirectional support
check box.
The printout is weak. Try these possible solutions in order:
• Make sure that your media setting is
appropriate for the type of media you
are using.
• The contrast may be too low. Increase
the contrast.
• Replace the printhead.
There are weak spots on the
printout.
Try these possible solutions in order:
• There may be foreign particles on the
media. Clean or replace the media.
• Make sure that your media and ribbon
are compatible.
• Make sure that you are using high
quality media and ribbon.
• The contrast may be too low. Increase
the contrast.
The printout is dark or there is
excessive bleeding on the media.
Try these possible solutions in order:
• Make sure your media setting is
appropriate for the type of media you
are using.
• The contrast may be too high.
Decrease the contrast.
• The printhead voltage may be
incorrect or the energy control may be
faulty. For help, contact your Intermec
representative.
There are dark lines along the
media path.
The printhead may be dirty. Clean the
printhead.
Problems and Possible Solutions (Continued)
Problem Possible Solution
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