Chapter 5 — Troubleshoot the Printer
PD43 and PD43c Commercial Printer User Manual 125
Ribbon Installed The printer is configured as a direct thermal printer
and thermal transfer ribbon is installed. Remove the
ribbon or configure the printer for thermal transfer
media.
Printer in Pause Mode A print job is paused from the front panel. Press the
Print button to resume printing.
Printer in Menu Mode A user entered a menu from the front panel. Press the
Home button to return to the Ready screen.
Application Break Fingerprint only. An application breaks
uncontrolled.
Print Job Complete A print job has been successfully completed.
Odometer (Printer) The printer has reached a limit set in the Odometer
(Printer) setting in Maintenance Alerts for the
amount of media to print before being alerted.
Odometer (User
Resettable)
The printer has reached a limit set in the Odometer
(User Resettable) setting in Maintenance Alerts for
the amount of media printed since the last reset.
Printhead Too Hot The printhead is overheated and needs to cool down.
Wait for printing to resume automatically.
Printhead Not
Detected
The printer is not detecting the printhead. Check the
printhead cable.
Faulty Dot The printhead has reached the number of faulty dots
set in the Faulty Dots setting in Maintenance Alerts.
You may need to replace the printhead.
Replace Printhead The printer has reached a limit set in the Replace
Printhead setting in Maintenance Alerts for the
amount of media to print before replacing the
printhead. Replace the printhead.
Clean Printhead The printer has reached a limit set in the Clean
Printhead setting in Maintenance Alerts for the
amount of media to print before cleaning the
printhead. Clean the printhead.
No RFID Tag Found The printer cannot find an RFID tag. You need to
disable RFID on the printer.
RFID Not Installed You are attempting to write to a tag, but the printer
does not support RFID. You must install the RFID
module in the printer to be able to write to RFID
tags.
Maintenance and Error Alert Messages (Continued)
Message Description and Solution