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Troubleshooting
5.3 Troubleshooting
Issues that may occur during the gateway’s operation can be resolved on your own or by contacting
Honeywell technical support. The issues can be either LED-indicated issues or other issues.
5.3.1 To Troubleshoot LED-Indicated Issues
When an LED status indicates issues, refer to the below table to know their possible fixes.
Table 5.1: LED-Indicated Issues and Possible Fixes
SOM: Power LED-Indicated Issues
Power LED Status Other LEDs’ Status Possible Fixes
OFF
• All other LEDs are OFF • Ensure that the gateway board’s power
source is supplying the required 24V
electricity.
ON
• All other LEDs are OFF • Do the following:
1. Remove all the connected cables.
2. Wait for one minute.
3. Reconnect all the cables.
4. Ensure that the gateway board is getting
its 24V electric power.
• If the above steps do not fix the issue,
contact Honeywell technical support.
DL2: Trouble LED-Indicated Issues
Trouble LED Status Other LEDs’ Status Possible Fixes
ON and SOLID Amber Any
• It is a critical issue. Contact Honeywell
technical support.
Flashing Amber once per
second
• DL3 The panel LED is OFF
• DL4 The Cloud LED is flashing once per
second
Check the following and correct if
necessary:
• The cable connections at the gateway’s
port and at the panel’s port
• The cable connecting the gateway board
and the panel
Flashing Amber once per
second
• DL3 The panel LED is flashing once per
second
• DL4 The Cloud LED is OFF
Check the following and correct if
necessary:
• Internet connectivity
• Eth1 cable connections at the gateway
board side and at the panel side
• The Eth1 cable
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