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Troubleshooting
5.3.2 To Troubleshoot Other Issues
If there are issues, which are not shown by the LEDs, refer to the below table to know their possible fixes.
Table 5.2: Other Issues and Possible Fixes
DL3: Panel LED-Indicated Issues
Panel LED Status Other LEDs’ Status Possible Fixes
OFF
• DL2 The Trouble LED is OFF
Check the following and correct if
necessary:
• The cable connections at the gateway
board side and at the panel side
• The Eth2 cable connecting the gateway
board and the panel
DL4: Cloud LED-Indicated Issues
Cloud LED Status Other LEDs’ Status Possible Fixes
Flashing Green every
0.25 second
• DL3 The panel LED is flashing once per
second
• DL2 The Trouble LED is OFF
• Associate the gateway board with the user
account.
• Ensure that the user account is active.
• Ensure that the panel’s date and time are
correct.
DL5: Wireless LED-Indicated Issues
Wireless LED Status Other LEDs’ Status Possible Fixes
OFF
• DL3 The panel LED is flashing once per
second
• DL4 The Cloud LED is OFF
• Ensure that the WLAN settings in the
Gateway Configuration Tool are correct.
• Ensure that the building’s IP network has
Internet and Cloud connectivity.
DL6: Mobile LED-Indicated Issues
Mobile LED Status Other LEDs’ Status Possible Fixes
OFF
• DL3 The panel LED is flashing once per
second
• DL4 The Cloud LED is OFF
1. On the gateway board, find the S8
button.
To find the S8 button, refer to
Figure 2.1:
“Printed Circuit Board: Layout” on
page 7
.
2. Press the S8 button until the LED
indicator DL6 flashes fast,
indicating enabled mobile
connectivity.
Events-Related Issues
Issue Description Possible Causes Possible Fixes
Panel events are not
displayed on the Connected
Life Safety Services
• The gateway is dissociated • Associate the gateway board with the user
account.
• The user account is not associated with
the gateway
• Ensure that the user account is active.
• The panel’s date and time are incorrect • Ensure that the panel’s date and time are
correct.
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