48
SPM Flex Gas Detector
Troubleshooting
Symptom Cause Corrective Action
No blue light
No power to the detec-
tor
Turn the circuit breaker on
Check the power cable
Detector does
not appear on the
network
Incorrect network con-
nection
Check cable connection to Ethernet port
System is for internal use only
Detector not configured
for the network
Verify that network configuration is enabled
Use the “Auto���” setting
Detector won’t
turn on
No external power (blue
light)
Check external connection
Verify that the power adaptor/charger is plugged in
Check circuit breaker
Battery too low
Plug SPM Flex in to recharge the battery or use external power supply� Confirm that the
blue light is present in the LED status bar� If the battery pack is overly discharged the de-
tector will not turn on unless plugged in to the external power� When fully discharged, the
battery pack will initially charge at a slower rate than normal until it reaches a minimum
voltage� Keep portable detectors plugged into the charger when not in use�
Blue light present but
won’t turn on
Check physical power switch (located in Chemcassette cartridge bay) is in the on posi-
tion� Press and hold the on switch on the top left of the display until you see activity�
No display
Faulty connection Verfiy that the ribbon cable is properly seated
Broken display or inter-
face board
Replace display/interface board� Contact HA
Detector is not powered
on
See section for turning detector on and troubleshooting power issues
Detector is not on
Ethernet network
Physical connection
issue
Check correct CAT5 cable is used� Check cable is properly connected at both ends� Con-
firm network port is active�
Incorrect configuration
If possible, use Auto detect configuration to automatically get IP configuration from net-
work� Otherwise, check IP configuration is correct� Reboot�
Cannot get Mod-
bus TCP data over
network
Incorrect configuration
Confirm network configuration for SPM Flex and target device� Confirm target device is
on the same network/subnet� Confirm SPM Flex IP address on Review/Network Sum-
mary�
Detector does not
communicate via
USB
Faulty connection Check the connection
Detector cannot
provide a 4-20 mA
output
Faulty connection Check the cable connection
Relay not activated
although detector
reports that it has
been
Faulty connection Check the cable connection
No date or time
Real-time battery
expired
Replace the real-time battery
Contact Honeywell Analytics
Chemcassette
cartridge will not
install properly
Shipping tab still in
place
Confirm that the red shipping tab has been removed from the payout spool
Gate closed Use Change Chemcassette wizard to open gate and guide you through the process
Security lockout
Confirm you are logged in with an account with appropriate security level to change
Chemcassette cartridge
Detector will not
read Chemcas-
sette
Defective RFID chip Replace Chemcassette
Chemcassette
gate won’t open
Gate open command
not sent
Use either Change Chemcassette wizard or Maintenance / Open/Close gate�
Gate motor is broken Replace gate motor or contact HA
continued���
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