4-5
Troubleshooting
HP Customer Support Services
HP Customer Support Services
If you are still having trouble with your switch, Hewlett-Packard offers support
24 hours a day, seven days a week through the use of a number of automated
electronic services.
The HP Web site,
http://www.hp.com/networking/support also provides
up-to-date support information.
Additionally, your HP authorized network reseller can provide you with
assistance, both with services they offer and with services offered by HP.
Before Calling Support
Before calling your networking dealer or HP Support, to make the support
process most efficient, you first should have retrieved the following
information:
Information Item Information Location
• product identification, including SFPs
(mini-GBICs)
the front of the switch, and on labels on the
SFPs
• details about the switch’s status includ-
ing the operating software (OS) ver-
sion, a copy of the switch configuration,
and contents of the Support file
Web interface.
For more information on using the Web
interface, see the Management and
Configuration Guide for your switch.
• copy of your network topology map, in-
cluding network addresses assigned to
the relevant devices
your network records
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