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HP Compaq Pro 6300 Series Microtower User Manual

HP Compaq Pro 6300 Series Microtower
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Solving Keyboard and Mouse Problems
If you encounter keyboard or mouse problems, see the documentation that came with the equipment
and to the common causes and solutions listed in the following table.
Table 8-8 Solving Keyboard Problems
A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/
keyboard, or no function of mouse/keyboard and external drive.
Cause Solution
If your computer is equipped with USB 3.0 ports, connected
USB 3.0 devices can interfere with the wireless keyboard
USB receiver.
Connect the wireless keyboard USB receiver to a USB 2.0
port that is separated from ports with USB 3.0 devices. If you
still experience interference, you may have to place the
connectors farther apart using an external USB hub.
Keyboard commands and typing are not recognized by the computer.
Cause Solution
Keyboard connector is not properly connected. Shut down the computer, reconnect the keyboard to the back
of the computer, and then restart the computer.
Program in use has stopped responding to commands. Shut down your computer using the mouse and then restart
the computer.
Keyboard needs repairs. See the Worldwide Limited Warranty for terms and
conditions.
Computer is in Sleep state. Press the power button to resume from Sleep state.
CAUTION: When attempting to resume from Sleep date,
do not hold down the power button for more than four
seconds. Otherwise, the computer will shut down and you
will lose any unsaved data.
Cursor will not move using the arrow keys on the keypad.
Cause Solution
The Num Lock key is on. Press the Num Lock key. The Num Lock light should be off if
you want to use the arrow keys on the keypad. You can
disable or enable the Num Lock key in Computer Setup at
Advanced > Device Options.
Solving Keyboard and Mouse Problems 159

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HP Compaq Pro 6300 Series Microtower Specifications

General IconGeneral
Form FactorMicrotower
ProcessorIntel Core i3/i5/i7
ChipsetIntel Q75 Express
MemoryUp to 32 GB DDR3
Storage256 GB Solid State Drive
GraphicsIntel HD Graphics or optional discrete graphics
Optical DriveDVD-ROM
Operating SystemWindows 7 Professional, Windows 8 Pro, FreeDOS
PortsUSB 2.0/3.0, VGA, DisplayPort
NetworkIntegrated Intel 82579LM Gigabit Network Connection
AudioHigh Definition Audio with Realtek ALC221 codec
Power Supply320W
Expansion Slots1 PCIe x1
WeightApprox. 16.5 lbs

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