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HP Compaq Pro 6300 Series Small Form Factor

HP Compaq Pro 6300 Series Small Form Factor
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HP Compaq Business PC Maintenance
and Service Guide
Pro 6300 Series Microtower
Pro 6300 Series Small Form Factor

Table of Contents

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HP Compaq Pro 6300 Series Small Form Factor Specifications

General IconGeneral
Form FactorSmall Form Factor
Expansion Slots1 PCIe x16, 1 PCIe x1, 1 PCI
ProcessorIntel Core i3/i5/i7
ChipsetIntel Q75 Express
MemoryUp to 32 GB DDR3-1600 SDRAM
Storage128 GB Solid State Drive
GraphicsIntegrated Intel HD Graphics
Optical DriveDVD-ROM
Operating SystemWindows 7, Windows 8, FreeDOS
USB Ports6 USB 2.0
PortsVGA, DisplayPort, RJ-45, Serial, PS/2, Audio in/out
NetworkIntegrated Intel 82579LM Gigabit Ethernet
Power Supply240W
Dimensions338 x 379 x 100 mm (13.3 x 14.9 x 3.9 in)
Weight7.6 kg (16.7 lbs)
AudioIntegrated HD audio

Summary

1 Product Features

Standard Configuration Features

Overview of general hardware and software features for MT and SFF models.

Microtower (MT) Front Panel Components

Details and labels for the front panel components of the Microtower PC.

Small Form Factor (SFF) Front Panel Components

Details and labels for the front panel components of the SFF PC.

Microtower (MT) Rear Panel Components

Identifies and labels the rear panel connectors for the Microtower PC.

Small Form Factor (SFF) Rear Panel Components

Identifies and labels the rear panel connectors for the SFF PC.

Serial Number Location

Explains where to find the serial and product ID numbers on the computer.

2 Activating and Customizing the Software

Activating and customizing the software in Windows 7

Guide to activating Windows 7 and customizing its settings.

Downloading Windows 7 updates

Instructions for obtaining and installing Windows 7 operating system updates.

Installing or upgrading device drivers

Steps for installing or updating device drivers for hardware components.

Customizing the monitor display

How to adjust monitor refresh rates, resolution, and color settings.

Activating and customizing the software in Windows 8

Guide to activating Windows 8 and customizing its settings.

Downloading Windows 8 updates

Instructions for obtaining and installing Windows 8 operating system updates.

3 Computer Setup (F10) Utility

Computer Setup (F10) Utilities

Overview of the functions and capabilities of the F10 Computer Setup utility.

Using Computer Setup (F10) Utilities

Step-by-step guide on how to access and navigate the Computer Setup utility.

Computer Setup-File

Details options within the File menu of Computer Setup, including system info and ROM flashing.

Computer Setup-Storage

Configuration options for storage devices, including translation modes and boot order.

Computer Setup-Security

Security settings in Computer Setup, such as passwords and device security.

Computer Setup-Power

Power management options within Computer Setup, including OS and hardware power management.

Computer Setup-Advanced

Advanced configuration settings for users, covering boot options and device configurations.

Recovering the Configuration Settings

Procedure for restoring system configuration settings from a saved backup.

4 Illustrated parts catalog

Microtower (MT) chassis spare parts

Lists and illustrates spare parts for the Microtower chassis, categorized by component type.

Small Form Factor (SFF) chassis spare parts

Lists and illustrates spare parts for the SFF chassis, categorized by component type.

5 Routine Care, SATA Drive Guidelines, and Disassembly Preparation

Electrostatic Discharge Information

Explains the risks of ESD and precautions to prevent damage to components.

Preventing Electrostatic Damage to Equipment

Precautions for handling electronic components to avoid static damage.

Personal Grounding Methods and Equipment

Details equipment and methods for personal grounding to prevent static discharge.

Grounding the Work Area

Precautions for preparing a static-free work area to prevent static damage.

Recommended Materials and Equipment

Lists recommended materials and equipment for preventing static electricity.

Operating Guidelines

General guidelines to prevent overheating and prolong computer life.

Routine Care

General procedures for maintaining the computer's condition.

Cleaning the Computer Case

Step-by-step instructions for cleaning the computer's external case.

Cleaning the Keyboard

Procedures for cleaning the keyboard, including under the keys.

Cleaning the Monitor

Guidelines for safely cleaning the computer monitor screen and body.

Cleaning the Mouse

Instructions for cleaning the mouse ball and body.

Service Considerations

General considerations for computer disassembly and assembly.

Tools and Software Requirements

Lists necessary tools and software for servicing the computer.

Screws

Information on screw types and the importance of using correct screws during reassembly.

Cables and Connectors

Handling precautions for flat, flexible cables and connectors.

Hard Drives

Handling precautions for hard drives, including shock, vibration, and static discharge.

Lithium Coin Cell Battery

Information about the computer's internal lithium battery and its handling.

6 Removal and Replacement Procedures Microtower (MT) Chassis

Preparation for Disassembly

Initial safety procedures and steps before disassembling the computer.

Computer Access Panel

Instructions for removing and replacing the computer's access panel.

Front Bezel

Steps for removing and replacing the front bezel of the Microtower chassis.

Front Bezel Security

Instructions on how to install and use the security screw for the front bezel.

Bezel Blanks

Procedure for removing bezel blanks to install drives in the drive bays.

Memory

Overview of memory modules (DIMMs) and their installation.

Installing DIMMs

Detailed steps for installing memory modules into the DIMM sockets.

Expansion Cards

Information on installing and removing PCI and PCI Express expansion cards.

System Board Connections

Identifies system board connectors and their corresponding components.

Drives

Lists various drive types and their spare part numbers.

When installing drives, follow these guidelines:

Guidelines for connecting SATA optical drives, media card readers, and eSATA adapters.

Drive Positions

Illustrates and identifies the locations of drive bays within the chassis.

Removing a 5.25-inch or 3.5-inch Drive from a Drive Bay

Step-by-step instructions for removing optical drives and media card readers.

Installing a 5.25-inch or 3.5-inch Drive into a Drive Bay

Instructions for installing optical drives and media card readers into drive bays.

Removing a Hard Drive from a Drive Bay

Procedure for removing internal hard drives from their bays.

Installing a Hard Drive into an Internal Drive Bay

Steps for installing internal hard drives into the computer.

Front Fan Assembly

Instructions for removing and replacing the front fan assembly.

Front IO Assembly

Steps for removing and replacing the front I/O assembly.

Power SwitchLED Assembly

Procedure for removing and replacing the power switch and LED assembly.

Heat sink

Instructions for removing and replacing the processor heat sink.

Processor

Steps for removing and replacing the computer's processor.

Speaker

Instructions for removing and replacing the internal computer speaker.

Rear Chassis Fan

Procedure for removing and replacing the rear chassis fan.

Power Supply

Steps for removing and replacing the computer's power supply unit.

System Board

Instructions for removing and replacing the main system board.

7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

Preparation for Disassembly

Initial safety procedures and steps before disassembling the SFF computer.

Access Panel

Instructions for removing and replacing the SFF computer's access panel.

Front Bezel

Steps for removing and replacing the front bezel of the SFF chassis.

Front Bezel Security

Instructions on how to install and use the security screw for the SFF front bezel.

Bezel Blanks

Procedure for removing bezel blanks to install drives in the SFF chassis.

Memory

Overview of memory modules (DIMMs) and their installation for SFF.

Installing DIMMs

Detailed steps for installing SFF memory modules into the DIMM sockets.

Expansion Card

Information on installing and removing PCI and PCI Express expansion cards in SFF.

System Board Connections

Identifies SFF system board connectors and their components.

Drives

Lists various drive types and their spare part numbers for SFF.

Installing and Removing Drives

Guidelines for connecting SATA drives and installing them in SFF.

Drive Positions

Illustrates and identifies drive bay locations in the SFF chassis.

Removing a 5.25-inch Drive from a Drive Bay

Step-by-step instructions for removing 5.25-inch drives from SFF bays.

Installing a 5.25-inch Drive into a Drive Bay

Instructions for installing 5.25-inch drives into SFF drive bays.

Removing a 3.5-inch Drive from a Drive Bay

Procedure for removing 3.5-inch drives from SFF bays.

Installing a 3.5-inch Drive into a Drive Bay

Steps for installing 3.5-inch drives into SFF drive bays.

Removing and Replacing the Primary 3.5-inch Internal Hard Drive

Detailed steps for removing and replacing the main internal 3.5-inch hard drive in SFF.

Fan duct

Instructions for removing and replacing the fan duct in the SFF chassis.

Front Fan Assembly

Steps for removing and replacing the front fan assembly in the SFF chassis.

Hood Sensor

Procedure for removing and replacing the hood sensor in the SFF chassis.

Front IO, Power Switch Assembly

Steps for removing and replacing the front I/O and power switch/LED assembly in SFF.

Speaker

Instructions for removing and replacing the internal speaker in the SFF chassis.

Heat sink

Procedure for removing and replacing the processor heat sink in the SFF chassis.

Processor

Steps for removing and replacing the processor in the SFF chassis.

8 Troubleshooting Without Diagnostics

Safety and Comfort

General safety and comfort guidelines for working with the computer.

Before You Call for Technical Support

Steps to take before contacting HP support for assistance.

Helpful Hints

General suggestions for resolving common computer, monitor, or software issues.

Solving General Problems

Solutions for common issues like locked-up computers or incorrect date/time.

Solving Power Problems

Troubleshooting steps for power-related issues like intermittent shutdowns or no power.

Solving Hard Drive Problems

Solutions for issues related to hard drive errors, transactions, and recognition.

Solving Media Card Reader Problems

Troubleshooting steps for issues with media card readers and inserted cards.

Solving Display Problems

Solutions for common display issues like blank screens or blurry video.

Solving Audio Problems

Troubleshooting steps for issues with sound output or recording.

Solving Printer Problems

Solutions for common printer issues like not printing or garbled output.

Solving Keyboard and Mouse Problems

Troubleshooting steps for unresponsive or malfunctioning keyboards and mice.

Solving Hardware Installation Problems

Guidance for resolving issues when adding or removing hardware components.

Solving Network Problems

Troubleshooting steps for network connectivity and Wake-on-LAN issues.

Solving Memory Problems

Solutions for issues related to memory installation or insufficient memory.

Solving Processor Problems

Troubleshooting steps for processor-related issues like overheating or improper installation.

Solving CD-ROM and DVD Problems

Solutions for issues with CD-ROM or DVD drives not reading discs or booting.

Solving USB Flash Drive Problems

Troubleshooting steps for issues with USB flash drives not being recognized or booting.

Solving Front Panel Component Problems

Solutions for problems with USB devices, headphones, or microphones connected to the front panel.

Solving Internet Access Problems

Troubleshooting steps for issues with connecting to the internet or web browser problems.

Solving Software Problems

Solutions for issues related to application installation, configuration, or conflicts.

9 POST Error Messages

POST Numeric Codes and Text Messages

Lists and explains POST error codes and text messages encountered during startup.

Interpreting POST Diagnostic Front Panel LEDs and Audible Codes

Guide to understanding front panel LED and audible error codes for diagnostics.

10 Password Security and Resetting CMOS

Resetting the Password Jumper

Procedure for clearing or disabling setup and power-on passwords using a jumper.

Clearing and Resetting the CMOS

Steps for clearing CMOS settings to restore factory defaults.

11 HP PC Hardware Diagnostics

Why run HP PC Hardware Diagnostics - UEFI

Explains the benefits and purpose of using HP's UEFI hardware diagnostics.

How to access and run HP PC Hardware Diagnostics - UEFI

Instructions on accessing and initiating the UEFI hardware diagnostics.

Downloading HP PC Hardware Diagnostics to a USB device

Steps to download and prepare HP PC hardware diagnostics on a USB drive.

12 Backup and Recovery

Restoring and recovering in Windows 7

Procedures for backing up and restoring data and system files in Windows 7.

System Restore

How to use System Restore to return the computer to a previous state.

System Recovery

Overview of System Recovery options for restoring the OS and factory software.

System Recovery when Windows is responding

Steps to perform System Recovery when Windows 7 is operational.

System Recovery when Windows is not responding

Procedure for System Recovery when Windows 7 is unresponsive.

System recovery using recovery media

Information on creating and using recovery media for system restoration.

Creating recovery media

Step-by-step guide to creating recovery discs or USB flash drives.

Backup and recovery in Windows 8

Guide to using Windows 8 backup and restore features for data protection.

Backing up your information

Instructions on backing up personal files, templates, and settings in Windows 8.

Performing a system recovery

Steps for recovering the system using Windows recovery tools or f11 options.

Using the Windows recovery tools

How to use Windows recovery tools for information recovery and automatic repair.

Using f11 recovery tools

Instructions for using the f11 key to perform system recovery from the original image.

Using Windows 8 operating system media (purchased separately)

Guidance on using Windows 8 media for system recovery if recovery partitions are unavailable.

Appendix A Battery Replacement

Appendix B Removing and Replacing a Removable 3.5-inch SATA Hard Drive

Appendix C Unlocking the Smart Cover Lock

Smart Cover FailSafe Key

Information about the Smart Cover FailSafe Key for unlocking the computer cover.

To obtain a FailSafe Key

Steps to contact HP or visit the website to order a FailSafe Key.

Using the Smart Cover FailSafe Key to Remove the Smart Cover Lock

Procedure for using the FailSafe Key to remove tamper-proof screws securing the lock.

Appendix D Power Cord Set Requirements

General Requirements

Applicable requirements for power cord sets in all countries.

Japanese Power Cord Requirements

Specific power cord requirements for use in Japan.

Country-Specific Requirements

Additional requirements for power cord sets specific to various countries.

Appendix E Specifications

MT Specifications

Technical specifications for the Microtower (MT) chassis, including dimensions and environmental ranges.

SFF Specifications

Technical specifications for the Small Form Factor (SFF) chassis, including dimensions and environmental ranges.

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