HP Compaq Pro 6300 Series Small Form Factor User Manual

11 HP PC Hardware Diagnostics
To help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HP
includes on all products. This tool can even be used if the computer will not boot to the operating
system.
Why run HP PC Hardware Diagnostics – UEFI
The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and
expedite the support process when issues are found. The tools save time by pinpointing the
component that needs to be replaced.
● Isolate true hardware failures: The diagnostics run outside of the operating system so they
effectively isolate hardware failures from issues that may be caused by the operating system or
other software components.
●
Failure ID: When a failure is detected that requires hardware replacement, a 24-digit Failure ID
is generated. This ID can then be provided to the call agent, who will either schedule support or
provide replacement parts.
How to access and run HP PC Hardware Diagnostics -
UEFI
To access the UEFI diagnostics:
1. Restart or turn on the computer and press Esc repeatedly until the BIOS boot menu appears.
2. Press F2 or select Diagnostics (F2).
194 Chapter 11 HP PC Hardware Diagnostics

HP Compaq Pro 6300 Series Small Form Factor Specifications

General

Form Factor	Small Form Factor
Expansion Slots	1 PCIe x16, 1 PCIe x1, 1 PCI
Processor	Intel Core i3/i5/i7
Chipset	Intel Q75 Express
Memory	Up to 32 GB DDR3-1600 SDRAM
Storage	128 GB Solid State Drive
Graphics	Integrated Intel HD Graphics
Optical Drive	DVD-ROM
Operating System	Windows 7, Windows 8, FreeDOS
USB Ports	6 USB 2.0
Ports	VGA, DisplayPort, RJ-45, Serial, PS/2, Audio in/out
Network	Integrated Intel 82579LM Gigabit Ethernet
Power Supply	240W
Dimensions	338 x 379 x 100 mm (13.3 x 14.9 x 3.9 in)
Weight	7.6 kg (16.7 lbs)
Audio	Integrated HD audio