HP Compaq Pro 6300 Series Microtower User Manual

Solving Software Problems
Most software problems occur as a result of the following:
●
The application was not installed or configured correctly.
●
There is insufficient memory available to run the application.
●
There is a conflict between applications.
●
Be sure that all the needed device drivers have been installed.
●
If you have installed an operating system other than the factory-installed operating system,
check to be sure it is supported on the system.
If you encounter software problems, see the applicable solutions listed in the following table.
Computer will not continue and the HP logo does not display.
Cause Solution
ROM issue - POST error has occurred. Observe the beeps and LED lights on the front of the
computer. See Appendix A,
POST Error Messages
on page 177 to determine possible causes.
See the Worldwide Limited Warranty for terms and
conditions.
174 Chapter 8 Troubleshooting Without Diagnostics

HP Compaq Pro 6300 Series Microtower Specifications

General

Form Factor	Microtower
Processor	Intel Core i3/i5/i7
Chipset	Intel Q75 Express
Memory	Up to 32 GB DDR3
Storage	256 GB Solid State Drive
Graphics	Intel HD Graphics or optional discrete graphics
Optical Drive	DVD-ROM
Operating System	Windows 7 Professional, Windows 8 Pro, FreeDOS
Ports	USB 2.0/3.0, VGA, DisplayPort
Network	Integrated Intel 82579LM Gigabit Network Connection
Audio	High Definition Audio with Realtek ALC221 codec
Power Supply	320W
Expansion Slots	1 PCIe x1
Weight	Approx. 16.5 lbs