Troubleshooting 106
For a successful reboot, you must click Exit. When the message is entered using CLI, the reboot message
looks corrupted since the Japanese character set is not supported in CLI.
Recovering from Fatal Error - application will exit
message
Running in a directory path containing double-byte characters
When running in a directory path containing double-byte characters, the HP Smart Update Manager
encounters a fatal error while trying to initialize.
The HP Smart Update Manager cannot be run in directories containing double-byte characters in the path
name. Paths can be created with double-byte characters when using certain versions of the operating
system, such as Japanese or Chinese.
Recovering from a missing reboot message when
running on SUSE LINUX Enterprise Server 9
Running HP Smart Update Manager on SUSE LINUX Enterprise
Server 9
You can specify a reboot message that appears before a server reboots after a successful installation of
firmware or software. However, when running HP SUM on SUSE LINUX Enterprise Server 9, the reboot
message does not appear because there is no access to the console when using SUSE LINUX Enterprise
Server 9. This error is not unique to HP SUM, and it is an operating system limitation.
NOTE: HP SUM is no longer supported on SUSE Enterprise Linux 9.
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