Ink cartridge failure
The cartridges listed in the message are damaged or have failed.
See Replace the cartridges .
Printer supply upgrade problem
The supply upgrade was not successful. The cartridges listed in the message can still be used in this printer.
Replace the Supply Upgrade cartridge. For more information, see Replace the cartridges .
Counterfeit Cartridge Advisory
The installed cartridge is not a new, genuine HP cartridge. Contact the store where this cartridge was
purchased. To report suspected fraud, visit HP at www.hp.com/go/anticounterfeit . To continue using the
cartridge, click Continue.
Incompatible cartridges
The cartridge is not compatible with your printer.
Solution: Remove this cartridge immediately and replace with a compatible cartridge. For information about
how to install new cartridges, see Replace the cartridges .
Use SETUP cartridges
When you rst setup the printer, you must install the cartridges that shipped in the box with the printer.
These cartridges are labeled SETUP, and they calibrate your printer before the rst print job. Failure to install
the SETUP cartridges during the initial product setup causes an error. If you installed a set of regular
cartridges, remove them and install the SETUP cartridges to complete printer setup. After printer setup is
complete, the printer can use regular cartridges.
if you still receive error messages and the printer cannot complete ink system initialization, contact HP
support. For more information, see HP support.
Click here to go online for more information . At this time, this website might not be available in all languages.
Do not use SETUP cartridges
SETUP cartridges cannot be used after the printer has been initialized. Remove and install non-SETUP
cartridges. For more information, see Replace the cartridges .
Problem with SETUP cartridges
There is a problem with the SETUP cartridges and the printer cannot complete ink system initialization. Please
contact HP support.
Problem with Printer Preparation
The printer clock has failed and ink preparation may not be complete. The estimated Ink Level gauge might be
inaccurate.
154 Appendix B Errors (Windows) ENWW
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