◦ Storage capacity, speed, and utilization
◦ Memory capacity, speed, and utilization
◦ Firmware/BIOS
◦ Installed drivers, services, and applications (if AMS is installed)
• Active Health System—During data collection, iLO collects data about the health, configuration,
and runtime telemetry of the server. This information is used for troubleshooting issues and
closed-loop quality analysis.
For information about the data that is collected, see the HP iLO 4 User Guide.
Using Insight Remote Support with HP Proactive Care service
HP Proactive Care service customers must register their ProLiant Gen8 and Gen9 servers for Insight
Remote Support central connect or Insight Online direct connect in order to receive the following
Proactive Care services features: Proactive Scan and Firmware/Software Version Report and
recommendations.
• The direct connect option requires the installation of AMS.
• The central connect option requires the installation of AMS or the SNMP/WBEM agents.
For more information about the Proactive Care service, see the following website: http://
www.hp.com/services/proactivecarecentral.
Prerequisites
Before registering, verify that the following prerequisites are met:
• A supported version of Intelligent Provisioning is installed.
Version 2.01 or later is required for Insight Online direct connect and Insight Remote Support
central connect registration.
For information about updating Intelligent Provisioning, see “Updating firmware” (page 35).
• iLO is configured as follows:
A supported version of the iLO firmware is installed.
To address third-party software vulnerabilities, HP recommends using iLO 4 2.03 or later.
◦
Version 2.00 or later is required for Insight Online direct connect and Insight Remote
Support central connect registration.
◦ The time zone is set in iLO.
◦ For Insight Online direct connect only: A DNS server is configured in iLO.
This is required for communication between iLO and Insight Online.
For information about configuring iLO, see the HP iLO 4 User Guide.
• For Insight Remote Support central connect only: Insight RS version 7.1 or later is installed
and configured on the Insight RS Hosting Device.
For Insight RS device support information, see the following website: http://
h17007.www1.hp.com/us/en/enterprise/servers/supportmatrix/insight_rs.aspx.
• For Insight Remote Support central connect only: The RIBCL protocol credentials for the HP
ProLiant server are configured in the Insight RS Console.
For more information about the RIBCL protocol credentials, see the HP Insight Remote Support
Installation and Configuration Guide.
Step 3: Registering for Insight Remote Support 13
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