Use the Active Health System download screen to download Active Health System telemetry data
from the server onto a USB key in the form of an Active Health System log file
(hp_serial#_date.ahs). Use this screen to select the duration for which data needs to be
extracted and the USB key as destination media. You can select a specific start and end date to
limit the duration of data extraction. A sample of the Active Health System telemetry is displayed
on the Active Health System download screen.
If connected through iLO, locally connected USB keys shared through virtual devices can also be
used for saving Active Health System log information.
To download Active Health System telemetry data using the Active Health System download feature:
1. Insert a USB key into the server.
2. Press the F10 key to boot to Intelligent Provisioning during server boot.
3. Click Active Health System download from the Intelligent Provisioning Maintenance screen.
4. In the Active Health System download screen, select the USB key from the drop down list.
NOTE: If you inserted the USB key after launching Active Health System Download, click
Rescan.
5. Select the duration of data retrieval from the menu. HP recommends retrieving seven days of
data, which creates a 10 to 15 MB file.
6. Enter contact information (optional) in the form provided. The contact information helps HP
customer services to provide better assistance.
7. Click Download to save the data to the USB key.
To submit the file to HP Support (Contacting HP):
1. Compress the AHS log to facilitate emailing the file. (Compressing the AHS log manually
might reduce the file size by 50% or more.)
2. Contact HP Support, with the log file available for email submission.
3. After getting a Case ID from HP Support, email the log file to HPSupport_Global@hp.com,
with the case ID in the subject. For example, <CASE:123456789>.
4. Be sure to attach your AHS log file to your open HP support case.
For more information about using AHS, see the How to Generate the Active Health System (AHS)
Log website (http://www.hp.com/go/AHSlog).
34 Performing maintenance
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