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Support and other resources 88

Before you contact HP

Be sure to have the following information available before you call HP:

• Active Health System log (HP ProLiant Gen8 or later products)

Download and have available an Active Health System log for 3 days before the failure was detected.

For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP

website (http://www.hp.com/go/ilo/docs).

• Onboard Administrator SHOW ALL report (for HP BladeSystem products only)

For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website

(http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c

02843807).

• Technical support registration number (if applicable)

• Product serial number

• Product model name and number

• Product identification number

• Applicable error messages

• Add-on boards or hardware

• Third-party hardware or software

• Operating system type and revision level

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