Appendix A: Support and other resources 38
Appendix A: Support and other resources
This section contains the following topics:
• Support and other resources
• HPE SimpliVity terminology
• Documentation feedback
Support and other resources
Accessing Hewlett Packard Enterprise Support
• For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:
http://www.hpe.com/assistance
• To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website:
http://www.hpe.com/support/hpesc
Information to collect
• Technical support registration number (if applicable)
• Product name, model or version, and serial number
• Operating system name and version
• Firmware version
• Error messages
• Product-specific reports and logs
• Add-on products or components
• Third-party products or components
Accessing updates
• Some software products provide a mechanism for accessing software updates through the product interface.
Review your product documentation to identify the recommended software update method.
• To download product updates:
◦ Hewlett Packard Enterprise Support Center
http://www.hpe.com/support/hpesc
◦ Hewlett Packard Enterprise Support Center: Software downloads
http://www.hpe.com/support/downloads
◦ Software Depot
http://www.hpe.com/support/softwaredepot
• To subscribe to eNewsletters and alerts:
http://www.hpe.com/support/e-updates
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