Figure 88 Support ticket in viewer
Expand HP Event Logs to see events divided into three categories:
• Events in the last 24 hours
• Events in the last 31 days
• Events older than 31 days
Set the Current Detail Level to see additional types of events:
• Normal will only show critical events or hard errors.
• More details will also show warning and configuration events.
• Everything shows all events.
Critical events are designated with a STOP sign icon. Expand the event for more information,
as shown in Figure 89 (page 152).
Figure 89 Critical event details
• The time stamp is in the format hours : minutes : seconds. The hours are in 24–hour clock
format. For example, in this case 14 is 2 p.m.
• The date is in the format year/month/day.
• The event ID is the number on the header line, 0x006E in this example. It uniquely maps
to an error code.
• HE designates a hard error. The STOP sign icon and the word Crit before the event ID
also indicate a hard error.
152 Troubleshooting
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