General StoreOnce maintenance activities
Preparing for StoreOnce maintenance activities
Procedure
1. Make sure that you have the correct Maintenance and Service guide for your product. There are a
number of different models, and each product model has its own guide.
2. It is best practice to save the system configuration before carrying out maintenance activities and
make sure it is copied to a local PC. Use the StoreOnce CLI command:
config save devices
3. If you also have the Security Pack license installed and have applied encryption to any VTL libraries,
NAS shares or Catalyst stores, ensure that the latest keystore has been saved. Use the StoreOnce
CLI command:
config save keystore
See the StoreOnce CLI Reference Guide at http://www.hpe.com/info/storeonce/docs for more
details about these commands.
HPE StoreOnce Remote Support
HPE StoreOnce Remote Support uses STaTS to send remote event notifications from the StoreOnce
System to HPE Support. If you have configured HPE StoreOnce Remote Support for use on your system,
run the following StoreOnce CLI command before commencing the maintenance activity to suppress
remote event reporting.
system enable remoteeventsuppression "XYZ Maintenance"
This prevents a support case being generated during the maintenance task.
To return to normal mode after maintenance, run the StoreOnce CLI command:
system disable remoteeventsuppression "XYZ Maintenance"
Powering off the system before performing maintenance activities
Procedure
1. Use the StoreOnce GUI to power down the server (from the Device Configuration — Maintenance
page).
Or shut down the server using the StoreOnce CLI command:
# system shutdown
2. For StoreOnce 4900 Backup, power off the disk enclosures manually using the Power On/Off switch
on the back of drawer 2 of each disk enclosure.
3. For other StoreOnce systems, power off any storage expansion shelves manually using the Power
On/Off switch on the back of each shelf.
General StoreOnce maintenance activities 15
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