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StoreOnce 4700 Backup
HP StoreOnce 4700 Backup User Manual
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Service
and
maintenance
guide
for
StoreOnce
2700,
2900,
4500
and
4700
Backup
updated
for
3.15.
x
software
Abstract
This
is
the
Maintenance
and
Service
guide
for
the
HPE
StoreOnce
2700,
2900,
4500
and
4700
Backup
products
and
has
been
updated
for
3.15.
x
software.
These
products
are
also
sometimes
referred
to
as
StoreOnce
Backup
single
node
rack
products.
Part
Number:
BB877-90941
Published:
September
2016
Edition:
8
2
Table of Contents
Default Chapter
2
This Is the Initial Edition of this Guide for HP Storeonce 2700, 4500 and 4700 Backup Revision
2
Table of Contents
3
1 Part Numbers for Replacement Parts
5
HPE Storeonce and HPE Proliant Documentation
5
Accessing HPE Proliant Documentation
5
HPE Storeonce 4700 24 TB Backup
6
HPE Storeonce 4500 24 TB Backup
7
Identifying the Storeonce Processor Model
7
HPE Storeonce 4500/4700 (24TB) and 4500 (48TB) Expansion Modules
9
HPE Storeonce 2900 24 TB Backup
10
HPE Storeonce 2700 8 TB Backup
11
2 General Storeonce Maintenance Activities
12
Preparing for Storeonce Maintenance Activities
12
HPE Storeonce Remote Support
12
Powering off
12
Powering on
12
Upgrading BIOS or Hardware Firmware Components
13
Updating Firmware Using the Storeonce GUI
13
Updating Firmware Using the Storeonce CLI
13
Upgrading Storeonce Software
14
POST Messages and Troubleshooting
14
Revision
14
Tasks that Are Unique to HPE Storeonce Backup
15
Rack Stability
15
3 Identifying Problems
16
Example Alert for a Failed Disk
16
Using the Storeonce GUI to Identify a Failed Disk
16
Viewing the Events Log
16
Viewing the Failed Disk in the Hardware Tree
17
Using the Storeonce CLI to Identify a Failed Disk
17
4 System Motherboard Replacement
20
Storeonce-Specific Motherboard Replacement Information
20
Motherboard Spares Part Numbers
20
DIMM Locations
20
Identifying the Activation Key for the Ilo4 License
21
Ilo and BIOS Configuration after Replacing the Motherboard
21
Configuring Ilo and RBSU Settings
21
RBSU Settings
22
Ilo4 Settings
23
5 The HP P1224 RAID Controller
24
HP P1224 Controller in Storeonce Systems
24
Part Numbers
24
Location of the RAID Cards (Server Rear View)
25
Identifying a RAID Controller Failure
26
Replacing the HP P1224 Controller
26
6 RAID Cache Module and Supercapacitor Failures
28
About the Supercapacitor and RAID Cache Module
28
Replacing the RAID Cache Module and Supercapacitor
28
7 Replacing Fibre Channel Cards
30
VTL over Fibre Channel
30
Storeonce Catalyt over Fibre Channel
30
8 Expansion Shelves
31
After Replacing a Component
31
Storage Shelves with HPE Storeonce 4700 Backup
31
Storage Shelves with HPE Storeonce 4500 Backup
33
9 Disk Replacement
35
Storeonce 4700, 4500, 2900 and 2700 RAID Configuration
35
Ordering the Correct Replacement Disk for a Failed Disk
36
Replacing a Hot-Plug Hard Disk in a Storeonce 4900, 4700, 2900 or 2700 Backup System
36
Rebuilding Storage if Multiple Disks Fail and a Raidset Is Broken
39
10 Leds on Storeonce Backup Systems
40
Leds and Storeonce GUI
40
HPE Storeonce 4700 Backup Server
41
Capacity Upgrade Kit Leds
43
HPE Storeonce 4500 Backup System
44
HPE Storeonce 2900 Backup System
46
HPE Storeonce 2700 Backup System
48
Hot-Plug Drive Leds
49
Server Units
49
Expansion Shelves
50
Gbit Ethernet Port Leds
50
Gbit Ethernet Card Leds
50
Fibre Channel Card Leds
51
11 The QR ISO Image
52
The Storeonce QR ISO Image
52
Download Quick Restore ISO Image
52
Create a Bootable QR USB Stick
52
Delete Storage
53
Boot the Appliance and Install the Storeonce Software
53
Performing a Configuration Restore
53
12 Support and Other Resources
56
Accessing Hewlett Packard Enterprise Support
56
Accessing Updates
56
Websites
56
Remote Support
57
Customer Self Repair
57
Documentation Feedback
57
A Warranty and Regulatory Information
59
Warranty Information
59
Regulatory Information
59
Belarus Kazakhstan Russia Marking
59
Turkey Rohs Material Content Declaration
60
Ukraine Rohs Material Content Declaration
60
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HP StoreOnce 4700 Backup Specifications
General
Brand
HP
Model
StoreOnce 4700 Backup
Category
Network Hardware
Language
English
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