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HP StoreOnce 4700 Backup User Manual

HP StoreOnce 4700 Backup
60 pages
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Service and maintenance guide for
StoreOnce 2700, 2900, 4500 and
4700 Backup updated for 3.15.x
software
Abstract
This is the Maintenance and Service guide for the HPE StoreOnce 2700, 2900, 4500 and 4700 Backup products and
has been updated for 3.15.x software. These products are also sometimes referred to as StoreOnce Backup single
node rack products.
Part Number: BB877-90941
Published: September 2016
Edition: 8

Table of Contents

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HP StoreOnce 4700 Backup Specifications

General IconGeneral
BrandHP
ModelStoreOnce 4700 Backup
CategoryNetwork Hardware
LanguageEnglish

Summary

Part Numbers for Replacement Parts

HPE StoreOnce 4700 24 TB Backup Spare Parts

Lists spare parts for the HPE StoreOnce 4700 24TB server unit and expansion modules.

HPE StoreOnce 4500 24 TB Backup Spare Parts

Lists spare parts for the HPE StoreOnce 4500 24TB server unit and expansion modules.

HPE StoreOnce 2900 24 TB Backup Spare Parts

Lists spare parts for the HPE StoreOnce 2900 24TB server unit.

HPE StoreOnce 2700 8 TB Backup Spare Parts

Lists spare parts for the HPE StoreOnce 2700 8TB server unit.

General StoreOnce Maintenance Activities

Preparing for StoreOnce Maintenance

Essential steps to prepare before performing maintenance activities on the system.

Powering Off the StoreOnce System

Procedures for safely powering down the StoreOnce server and expansion shelves.

Powering On the StoreOnce System

Steps for restoring power to the StoreOnce server and expansion shelves.

Identifying Problems

Example Alert for a Failed Disk

Illustrates a typical alert message indicating a hardware component failure.

Identifying a Failed Disk via StoreOnce GUI

Steps to locate and identify a failed disk using the StoreOnce GUI Events Log.

Viewing Failed Disks in Hardware Tree

How to view disk status and identify failures in the Hardware tree.

Identifying a Failed Disk via StoreOnce CLI

Using CLI commands to diagnose and identify hardware component failures.

System Motherboard Replacement

The HP p1224 RAID Controller

Identifying a RAID Controller Failure

Methods to diagnose failures of the HP p1224 RAID controller.

Replacing the HP p1224 Controller

Step-by-step guide for replacing the HP p1224 RAID controller card.

RAID Cache Module and SuperCapacitor Failures

Replacing RAID Cache and SuperCapacitor

Procedure for replacing the RAID cache module and SuperCapacitor.

Expansion Shelves

Disk Replacement

Ordering Correct Replacement Disks

Guidance on selecting and ordering the appropriate replacement hard disk for a failure.

Replacing Hot-Plug Hard Disks

Procedure for replacing hot-plug hard disks in various StoreOnce models.

Rebuilding Storage After Disk Failures

Steps to rebuild storage and filesystem after multiple disk failures or RAIDset issues.

The QR ISO Image

Downloading the Quick Restore ISO Image

Steps to download the StoreOnce Quick Restore ISO image from HPE Support.

Creating a Bootable QR USB Stick

Guide on using HPE USB Key Utility to create a bootable QR USB drive.

Booting and Installing StoreOnce Software

Steps to boot the appliance from USB and install the StoreOnce software.

Performing a Configuration Restore

Process for restoring the appliance to a previous configuration state.

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