HP StoreOnce 4700 Backup User Manual

LinkWebsite
www.hpe.com/assistanceContact Hewlett Packard Enterprise Worldwide
www.hpe.com/support/e-updatesSubscription Service/Support Alerts
www.hpe.com/support/softwaredepotSoftware Depot
www.hpe.com/support/selfrepairCustomer Self Repair
www.hpe.com/info/insightremotesupport/docsInsight Remote Support
www.hpe.com/info/hpux-serviceguard-docsServiceguard Solutions for HP-UX
www.hpe.com/storage/spockSingle Point of Connectivity Knowledge (SPOCK)
nl
Storage compatibility matrix
www.hpe.com/storage/whitepapersStorage white papers and analyst reports
Remote Support
Remote support is available with supported devices as part of your warranty or contractual support
agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware
event notifications to Hewlett Packard Enterprise, which will initiate a faster and more accurate
resolution of any issues based on the service level for your product. Hewlett Packard Enterprise
strongly recommends that you register your device for remote support.
The preferred HPE Remote Support solution for StoreOnce products is Service Tools and
Technical Support (STaTS), however Insight Remote Support is also available.
• Service Tools and Technical Support (STaTS): HPE Remote Support monitors StoreOnce
appliances and allows the appliance to contact Hewlett Packard Enterprise proactively if
issues arise on the system. Site-specific data is used both proactively and reactively with
real-time monitoring and information extraction tools.
For information on Remote Support via STaTS, go to the following website: http://
www.hpe.com/partners/StoreOnceRemote
• StoreFrontRemote Manager: StoreFrontRemote Manager is a reporting tool, where
customers are able to track their specific systems, showing additional reporting and analysis.
Registration is simple and can allow customers to view parametric information collected
about the configuration and performance of their products.
• Insight RS: For information and device support details for Insight RS, go to the following
website:
http://www.hpe.com/info/insightremotesupport/docs
Customer self repair
Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product.
If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at
your convenience. Some parts do not qualify for CSR. Your Hewlett Packard Enterprise authorized
service provider will determine whether a repair can be accomplished by CSR.
For more information about CSR, contact your local service provider or go to the CSR website:
www.hpe.com/support/selfrepair
Documentation feedback
Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To
help us improve the documentation, send any errors, suggestions, or comments to Documentation
Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document
title, part number, edition, and publication date located on the front cover of the document. For
Remote Support 57

HP StoreOnce 4700 Backup Specifications

General

Brand	HP
Model	StoreOnce 4700 Backup
Category	Network Hardware
Language	English