2 General StoreOnce maintenance activities
Preparing for StoreOnce maintenance activities
• Make sure that you have the correct Maintenance and Service guide for your product. There
are a number of different models, and each product model has its own guide.
• It is best practice to save the system configuration before carrying out maintenance activities
and make sure it is copied to a local PC. Use the StoreOnce CLI command:
config save.
• If you also have the Security Pack license installed and have applied encryption to any VTL
libraries, NAS shares or Catalyst stores, ensure that the latest keystore has been saved.
Use the StoreOnce CLI command:
config save keystore.
See the StoreOnce CLI Reference Guide at http://www.hpe.com/info/storeonce/docs for more
details about these commands.
HPE StoreOnce Remote Support
The preferred HPE Remote Support solution for StoreOnce products is Service Tools and
Technical Support (STaTS). HPE Remote Support monitors StoreOnce appliances and, if issues
arise on the system, allows the appliance to proactively contact Hewlett Packard Enterprise.
Site-specific data is used both proactively and reactively with real-time monitoring and information
extraction tools.
If you have configured HPE Remote Support for use on your system, run the following StoreOnce
CLI command before commencing the maintenance activity to suppress remote event reporting.
system enable remoteeventsuppression "Maintenance Description"
This command prevents a support case being generated during the maintenance task.
To return to normal mode after maintenance, run the StoreOnce CLI command:
system disable remoteeventsuppression "Maintenance Description"
Powering off
If the maintenance activity requires you to power down the system:
1. Use the StoreOnce GUI to power down the server (from the Device Configuration —
Maintenance page).
Or shut down the server using the StoreOnce CLI command:
# system shutdown
2. Switch off any storage expansion shelves manually using the Power On/Off switch on the
back of each shelf.
Powering on
If it has been necessary to power down the system for maintenance activities, observe the
following sequence to restore power.
1. Switch on any expansion shelves. The power-on button is on the rear of the expansion shelf.
You may need to hold down the power on button for a few seconds.
2. Switch on the server. The power-on button is on the front of the server.
3. Verify the status of the system from the StoreOnce GUI.
12 General StoreOnce maintenance activities
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