Upgrading StoreOnce software
To establish which StoreOnce software version is installed, click on StoreOnce in the Navigator and look
at the Software Revision under System Information.
To find out if a later software release is available, check HPE Support at http://www.hpe.com/support/
softwaredepot. If it is, download the software release and follow the instructions in the accompanying
Release Notes to install the software.
Supported web browsers for the StoreOnce Management GUI
• Internet Explorer 9, 10 and 11 (note that Internet Explorer 8 is not supported and some StoreOnce
features will not work)
• Mozilla Firefox v23 and above and Firefox ESR24
Refer to www.hpe.com/storage/spock for the latest information about which browser versions are
supported.
POST messages and troubleshooting
The StoreOnce Management Console (GUI and Command Line Interface) are the primary sources of
troubleshooting information. However, they do not capture power-on self-test hardware-related issues.
Always refer to the appropriate HPE ProLiant Gen8 Maintenance and Service Guide for Power-On Self-
Test (POST) information. To view POST messages you will need a system console attached to the HPE
StoreOnce Backup system.
Tasks that are unique to HPE StoreOnce Backup
The following tasks are described in this guide:
• Replacing the motherboard
• Replacing the HP RAID controller
• Replacing the Cache module and SuperCapacitor
• Replacing removable hard disks
• Understanding StoreOnce LEDs
• Running the QR ISO
Rack stability
To protect personnel and equipment, take the following steps to ensure that racks are stable.
18 Upgrading StoreOnce software
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