HP TouchSmart 9300 Elite User Manual

Computer seems to be locked up.
Cause Solution
Program in use has stopped responding to commands. Attempt the normal Windows “Shut Down” procedure. If this
fails, press the power button for four or more seconds to turn
off the power. To restart the computer, press the power
button again.
The removable hard drive is not recognized by the computer.
Cause Solution
The removable hard drive carrier is not fully seated in the
enclosure frame or the hard drive is not fully seated in the
carrier.
Push the carrier into the enclosure frame so that the
connector on the rear of the frame is properly seated. If this
does not solve the problem, turn off the computer, remove
the carrier, and check to see if the connector on the hard
drive is properly seated in the carrier.
The removable hard drive enclosure is beeping and the green LED is flashing.
Cause Solution
Fan failure alarm on the removable hard drive enclosure has
been activated.
Shut down the computer and contact HP for a replacement
enclosure.
122 Appendix B Troubleshooting Without Diagnostics

HP TouchSmart 9300 Elite Specifications

General

RAM	Up to 16 GB DDR3 SDRAM
Operating System	Windows 7 Professional
Touchscreen	Yes
Processor	Intel Core i5 or i7
Display	23-inch diagonal widescreen LCD with LED backlight
Storage	Up to 1 TB Hard Disk Drive or Solid State Drive
Graphics	Intel HD Graphics
Optical Drive	DVD+/-RW SuperMulti DL
Chipset	Intel Q67 Express
Audio	Integrated high-definition audio
Webcam	Integrated 2 MP webcam
Ports	USB 2.0, RJ-45, audio in/out
Networking	Gigabit Ethernet, Wi-Fi