HP TouchSmart 9300 Elite User Manual

Table B-17 Solving Internet Access Problems (continued)
Unable to connect to the Internet.
Cause Solution
IP address is not configured properly. Contact your ISP for the correct IP address.
Cookies are corrupted. (A “cookie” is a small piece of
information that a Web server can store temporarily with the
Web browser. This is useful for having the browser
remember some specific information that the Web server can
later retrieve.)
Windows 7
1. Select Start > Control Panel.
2. Click Network and Internet.
3. Click Internet Options.
4. In the Browsing history section on the General tab,
click the Delete button.
5. Select the Cookies check box and click the Delete
button.
Windows Vista
1. Select Start > Control Panel.
2. Click Network and Internet.
3. Click Internet Options.
4. In the Browsing history section on the General tab,
click the Delete button.
5. Click the Delete cookies button.
Windows XP
1. Select Start > Control Panel.
2. Double-click Internet Options.
3. On the General tab, click the Delete Cookies button.
Cannot automatically launch Internet programs.
Cause Solution
You must log on to your ISP before some programs will start. Log on to your ISP and launch the desired program.
Solving Internet Access Problems 145

HP TouchSmart 9300 Elite Specifications

General

RAM	Up to 16 GB DDR3 SDRAM
Operating System	Windows 7 Professional
Touchscreen	Yes
Processor	Intel Core i5 or i7
Display	23-inch diagonal widescreen LCD with LED backlight
Storage	Up to 1 TB Hard Disk Drive or Solid State Drive
Graphics	Intel HD Graphics
Optical Drive	DVD+/-RW SuperMulti DL
Chipset	Intel Q67 Express
Audio	Integrated high-definition audio
Webcam	Integrated 2 MP webcam
Ports	USB 2.0, RJ-45, audio in/out
Networking	Gigabit Ethernet, Wi-Fi