TROUBLESHOOTING SCENARIOS AND SOLUTIONS 131
Chapter 5
Solving Hard Drive Problems
Table 5-6 Solving Hard Drive Problems
Problem Cause Solution
Hard drive error occurs. Hard disk has bad sectors or
has failed.
Use a utility to locate and block usage of bad
sectors. If necessary, reformat the hard disk.
Disk transaction problem. Either the directory structure is
bad or there is a problem with
a file.
In Windows 2000 and Windows XP, right-click
Start, click Explore, and select a drive. Select
File>Properties>Tools. Under Error-checking,
click Check Now.
Drive not found (identified). Loose cable. Check cable connections.
The system might not have
automatically recognized a
newly installed device.
1 Run Computer Setup.
2 If the system still does not recognize the new
device, check to see if the device is listed
within Computer Setup. If it is listed,
the probable cause is a driver problem. If it is
not listed, the probable cause is a hardware
problem.
3 If this is a newly installed drive, enter Setup
and try adding a POST delay under
Advanced>Power-On.
Drive jumper settings might be
incorrect.
If the drive is a secondary drive that has just
been installed on the same cable as the primary
drive, verify that the jumpers for both drives are
set correctly.
Drive’s IDE (ATA) controller is
disabled in Computer Setup.
Run Computer Setup and enable the IDE
controller in Storage>Storage Options.
Drive responds slowly
immediately after power-up.
Run Computer Setup and increase the POST
Delay in Advanced>Power-On Options.
Nonsystem disk/NTLDR missing
message.
System is trying to start from a
non-bootable diskette.
Remove the diskette from the diskette drive.
System is trying to start from a
damaged hard drive.
1 Insert a bootable diskette into the diskette
drive and restart the workstation.
2 If the hard drive is still inaccessible and MBR
Security is enabled, try restoring the
previously saved MBR image by entering
Setup and selecting Security>Restore
Master Boot Record.
System files missing or not
properly installed.
1 Insert a bootable system diskette and
restart.
2 Verify hard drive is partitioned and
formatted.
3 Install system files for the appropriate
operating system if necessary.
Hard drive boot disabled in
Computer Setup.
Run Computer Setup and enable the hard drive
entry in the Storage>Boot Order list.
Second UATA hard drive does not
perform optimally.
Using the wrong cable for the
drive type.
Reinstall the second UATA hard drive using an
80-conductor cable (standard on select models).
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