TROUBLESHOOTING SCENARIOS AND SOLUTIONS 139
Chapter 5
Solving Hardware Installation Problems
You might need to reconfigure the workstation when you add or remove hardware, such as an additional
diskette drive. If you install a Plug ‘n Play device, Windows 2000 and Windows XP automatically
recognize the device and configure the workstation. If you install a non-Plug ‘n Play device, you must
reconfigure the workstation after completing installation of the new hardware. In Windows 2000, select
the Add New Hardware icon in the Control Panel (for Windows XP, use the Add Hardware Wizard) and
follow the instructions that appear on the screen.
Table 5-12
Solving Hardware Installation Problems
Problem Cause Solution
A new device is not recognized as
part of the system.
Device is not seated or
connected properly.
Ensure that the device is properly and securely
connected and that pins in the connector are not
bent down.
Cables of new external device
are loose or power cables are
unplugged.
Ensure that all cables are properly and securely
connected and that pins in the cable or
connector are not bent down.
Power switch of new external
device is not turned on.
Turn off the workstation, turn on the external
device, then turn on the workstation to integrate
the device with the workstation system.
When the system advised you
of changes to the
configuration, you did not
accept them.
Reboot the workstation and follow the
instructions for accepting the changes.
A Plug ‘n Play board might not
automatically configure when
added if the default
configuration conflicts with
other devices.
Use Windows 2000 or Windows XP Device
Manager to deselect the automatic settings for
the board and choose a basic configuration that
does not cause a resource conflict. You can also
use Computer Setup to reconfigure or disable
devices to resolve the resource conflict.
Workstation will not start. Wrong memory modules were
used in the upgrade or
memory modules were
installed in the wrong location.
1 Review the documentation that came with
the system to determine if you are using the
correct memory modules and to verify the
proper installation.
2 Observe the beeps and LED lights on the
front of the workstation. See the “POST and
Error Messages” on page 148 to determine
possible causes.
Power LED flashes Red five times,
once every second, followed by a
two-second pause, and the
workstation beeps five times.
Memory is installed incorrectly
or is bad.
1 Reseat DIMMs.
2 Replace DIMMs one at a time to isolate the
faulty module.
3 Replace third-party memory with HP
memory.
4 Replace the system board.
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