144 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING
Solving Processor Problems
.
Solving CD-ROM and DVD Problems
Table 5-15 Solving Processor Problems
Problem Cause Solution
Poor performance is experienced. Processor is hot. 1 Be sure the airflow to the workstation is not
blocked.
2 Be sure the fans are connected and working
properly (some fans only operate when
needed).
3 Be sure the processor heatsink is installed
properly.
Power LED is Red and stays on. Processor is not seated
properly or not installed.
1 Check to see that the processor is present.
2 Reseat the processor.
Table 5-16 Solving CD-ROM and DVD Problems
Problem Cause Solution
System will not boot from CD-ROM
or DVD drive.
The CD-ROM or DVD boot is
not enabled through the
Computer Setup utility.
Run the Computer Setup utility and enable
booting to removable media and verify boot
order settings.
Non-bootable CD in drive. Try a bootable CD in the drive.
CD-ROM or DVD devices are not
detected or driver is not loaded.
Drive is not connected properly
or not properly configured.
1 Reconnect power and data cables to the
drive.
2 Install correct device driver.
Movie will not play in the DVD
drive.
Movie might be regionalized
for a different country.
Refer to the documentation that came with the
DVD drive.
Decoder software is not
installed.
Install decoder software.
Cannot eject compact disc (tray-
load unit).
Disc not properly seated in the
drive.
1 Turn off the workstation and insert a thin
metal rod into the emergency eject hole and
push firmly.
2 Slowly pull the tray out from the drive until
the tray is fully extended, then remove
the disc.
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