TROUBLESHOOTING SCENARIOS AND SOLUTIONS 145
Chapter 5
CD-ROM, CD-RW, DVD-ROM, or
DVD-R/RW drive cannot read a
disc or takes too long to start.
CD has been inserted upside
down.
Re-insert the CD with the label facing up.
The DVD-ROM drive takes
longer to start because it has
to determine the type of media
played, such as audio or video.
Wait at least 30 seconds to let the DVD-ROM
drive determine the type of media being played.
If the disc still does not start, read the other
solutions listed for this topic.
CD or DVD disc is dirty. Clean CD or DVD with a CD cleaning kit.
Windows does not detect the
CD-ROM or DVD-ROM drive.
1 Use Device Manager to remove or uninstall
the device in question.
2 Restart the workstation and let Windows
detect the device.
Recording audio CDs is difficult or
impossible.
Wrong or poor quality media
type.
1 Try using a slower recording speed.
2 Verify that you are using the correct media
for the drive.
3 Try a different brand of media. Quality varies
widely between manufacturers.
Table 5-16 Solving CD-ROM and DVD Problems (Continued)
Problem Cause Solution
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