5 System diagnostics and
troubleshooting
This chapter discusses the tools available for diagnosing and troubleshooting system issues.
●
E-Support on page 99
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Troubleshooting checklist on page 100
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LED color definitions on page 100
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HP Insight Diagnostics Offline Edition on page 100
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Diagnostic error codes on page 104
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Troubleshooting scenarios and solutions on page 106
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POST and error messages on page 123
E-Support
Help & Support Center and E-Support
Help & Support Center (HSC) provides online access to technical support information, software updates
and downloads, diagnostic tools, and HP support contact information.
To open HSC from your desktop, click Start>Help and Support.
HSC contains four sections:
●
HP Product Information (requires Internet access)—Links to the HP Technical Support website for
your product. You can access all related documentation, downloads and updates, tools, and more.
●
HP Software & Driver Downloads (requires Internet access)—Links to HP specific software
downloads and updates.
●
HP Support Tools (requires Internet access)—Links to self-help tools and diagnostics offered by
HP Instant Support Professional Edition.
●
Contact HP for Support (does not require Internet access)—Provides two different options:
◦
Chat with an expert online (requires Internet access)—Provides a tool to communicate with
a support specialist online through Active Chat.
◦
Call a support agent—Provides hardware details about the workstation and HP support
contact phone number worldwide.
ENWW E-Support 99
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